Terms of Play

Can you play at SkyCrown

You must be at least 18 years old, or the legal age for online gaming where you live if that age is higher. You are responsible for checking that online gambling is legal where you live and that you meet every local age restriction. We may ask you to prove your age. If you cannot meet the age requirement, we may restrict your access or suspend your account.

Residents of a number of countries and territories cannot deposit or play for real money. You must give us your correct country of residence and may be asked to prove where you live. Breaking a location restriction can result in your account being closed and associated funds being forfeited.

We may refuse a registration or close an account at our discretion. If we do, we will still honour contractual obligations already made.

Your account belongs to you

Register personally and keep only one account. The account is for your own recreational use, not for commercial profit. You must not give anyone else access, including a minor. Your registration details and documents must be genuine, complete and current.

Do not use a VPN. If IP addresses overlap between two or more accounts, we may suspend access or confiscate funds. Multiple accounts can also be terminated and payouts suspended. Keep your login details private and tell support if you have forgotten the e-mail address connected to the account.

We may ask for a passport or other ID, proof of residence, payment evidence, and documents showing the source of your funds or wealth. You must provide everything within the deadline we set. We may suspend the account while waiting for satisfactory information and may verify the documents at any time.

Documents must use Latin or Cyrillic script. If yours do not, we may require a video verification in which you present them. Refusing a request, supplying false or incomplete information, or sending documents that do not match the real details can lead to the account being closed and funds being confiscated. If we cannot verify that you meet the eligible age, the account will be suspended. An underage account will be closed, its transactions annulled, and its winnings forfeited.

Making a deposit

Deposit only through a payment method registered in your own name. We do not accept third-party payments. If a security check finds that somebody else's method was used, we confiscate your winnings and send the original deposit back to whoever owns that payment account. We are not responsible for money lost through a third-party account.

The cashier displays the minimum and maximum available for each method. Most listed methods start at C$30 for a deposit, although limits and availability vary by method and location. Ask support which payment methods are suitable where you live before sending money.

Your SkyCrown balance is not a bank account. It earns no interest, and we do not provide currency exchange or fiat-to-crypto conversion services.

Requesting a withdrawal

We may check your identity before processing any payout. A refund or withdrawal may be held until that check is complete. False or incomplete personal details can lead to a request being refused and the account terminated. We will notify you by e-mail if that happens and may have to report the activity to the relevant authorities.

If your total wagers since the last deposit are less than three times that deposit, we may charge transaction processing fees for the deposit and withdrawal. That decision is at our discretion.

The weekly withdrawal limit is C$15,000. The monthly limit is C$45,000 and resets on the first day of each month. Exceptions may be made for the most active players. A method may also have its own cashier limits.

You must provide complete KYC information within 40 days after we ask for it. Otherwise, winnings may be forfeited. We try to reach you about a withdrawal, but the account may be locked if we cannot reach you by e-mail or phone within two weeks of the request.

Payment processing cannot be guaranteed in every case, even where a method is supported. The available route and its limits appear when you choose a payment option.

Using a bonus

Only one bonus may be active at a time, and deposit bonuses cannot be combined. Each promotion has its own deposit requirement, maximum bonus, wagering rules, bet limits and validity period. The relevant bonus page shows these terms before you opt in.

Bonus abuse and strategies designed only to obtain a financial advantage from an active bonus can lead to bonus winnings being cancelled. If wagering is unfinished when a bonus period ends, the bonus money and winnings are void. Withdrawing a deposit before completing the wagering requirement also makes the bonus and its winnings void. Players who deposit with Skrill or Neteller cannot claim welcome bonuses, although future bonuses may be available through those methods.

Fees and taxes

You are responsible for any taxes or charges applied to winnings under the laws where you live. If you make a deposit without placing any bets and then withdraw it, we may recover our fees from that transaction.

When an account becomes dormant

An account becomes dormant after six consecutive months without a login. While it has a positive balance, we may then deduct a monthly administrative fee of at least C$50. We will tell you by e-mail when the dormant status applies.

The fee stops when the balance reaches zero or when you return and reactivate the account. It is debited at the beginning of the month after the account became dormant.

How we respond to harmful play

We screen account activity for signs of gambling addiction, including excessive time spent playing, frequent large deposits without reasonable control and repeated requests to increase limits. If we detect these signs, we may close the account and stop your access to our games.

Fraud, manipulation and software errors

Collusion, chargebacks, forged documents, multiple accounts, cheating and low-risk roulette strategies can lead to the account being terminated and payouts cancelled. We may also retain payments where we suspect or have evidence of system manipulation, and may report fraudulent conduct to the relevant authorities.

If you find a bug or software deficiency, report it promptly and do not exploit it. We may seek reimbursement for damage or costs caused by exploitation or a failure to report the problem. We may also terminate or change a game or event.

A Bitcoin transaction flagged as replaceable may lead to the associated account being closed immediately and winnings withheld.

Playing and technical access

You are responsible for understanding the rules and payout percentage of any game you choose. Gambling can result in losing money. We are not liable for financial loss arising from play, or for hardware faults, software faults, unstable connections and other technical errors that interrupt or prevent access.

Who you contract with

Your contract is with Metlait SRL, registered in Costa Rica under registration number 3-102-911867 and holding licence No. ALSI-202509073-FI2 issued in Anjouan, Union of Comoros.

Changes to these terms

We may change these terms when needed and will notify players of significant changes where possible. Check them from time to time so you know which terms apply.